Privacy Policy

PRIVACY POLICY – SHORT DESCRIPTION

You are valuable to us as a customer and so is your data. We take your privacy and any data you choose to share with us very seriously and we want to protect it in accordance with data privacy laws.

Here’s a short summary of some of our principles and intentions with our Privacy Policy:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through use of our website and the operation of our third party services.
  • We store personal information for only as long as we have a legal reason to keep it. 
  • We aim to make it simple for you to control what information we hold, share and delete.  
  • We strive for full transparency on how we gather, use, and share your personal information. 

PRIVACY POLICY – FULL DESCRIPTION

You are valuable to us as a customer and so is your data. We take your privacy and any data you choose to share with us very seriously and we want to protect it in accordance with data privacy laws.

Our Privacy Policy describes what we do with any personal data that we collect from you, or you provide to us, along with any third party services we use while on our website.

BY USING OUR WEBSITE AND ANY ASSOCIATED SERVICES WITHIN, YOU SIGNIFY YOU UNDERSTAND OF THE TERMS OF WHAT WE’RE DOING WHICH HAS BEEN SET OUT IN THIS PRIVACY POLICY

IMPORTANT 

We do not knowingly collect, maintain, disclose, or sell the personal information about users under the age of 16. If you are under the age of 16, please DO NOT use our services. If you are under the age of 16 and have used our website services before, please contact us at the email address below so that we may delete your personal information.

While our website may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this. It is important, and for your own satisfaction, you may want to read the privacy statements of each and every website and service you visit.

Information Collected About Users And How We Use It

When you use our website and it becomes necessary to fulfil our purposes of providing, maintaining, or improving our products and services for you (including anything necessary permitted by applicable law and any matters in our legitimate interests with respect to the services we use), we may contact you, confirm your identity and provide customer support (including in-house chat, in any comment sections of our website or other platforms where you may reach us) when handling matters concerning your data, your account and in invoicing you. For the aforementioned purposes, we collect information that may contain the following personal data:

  • Personal name
  • Business name
  • Shipping information
  • Email address
  • Phone number
  • Payment and billing information (payment method details, first and last digits of your payment card)
  • Order handling information

If you have given your consent when registering your account, when subscribing to our newsletters or blogs, or shared your email address or other personal data with us to receive something in exchange, we will process your information so as to send you the information, digital or physical goods to which you have subscribed to and other information about our services.

At any point in time you can unsubscribe from receiving the above-mentioned information in the footer section of our emails and through your My Account settings. 

By using cookies and similar technology, we collect data such as information about your device, your preferences and other information whilst you’re interacting with our website for analytical and marketing activities which includes things like unique visits, returning visits, length of stay and actions carried out on webpages. 

In our legitimate interests to ensure our network security, we also collect the following technical usage data:

  • How and when you access your account
  • The device and the browser you’re using
  • Your IP address

Sharing Personal Data With Third Parties

In order for us to provide you with our services, we work with third party service providers with whom we share personal data to support our services.

WE USE PRINT-ON-DEMAND COMPANIES TO FULFIL YOUR PURCHASE ORDERS FOR PHYSICAL PRODUCTS

Some third-party service providers are manufacturing services, communication services, email distribution services, content delivery services and customer support system services.

Regarding your purchases and payments, information is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisory services.

Regarding your use and how you navigate our website along with other information received from cookies and similar technology, information is shared with web analytical services, session recordings and online marketing services.

Regarding your account purchases and preferences, information may be shared with interest based marketing services.

We disclose your personal information to third parties for the commercial purpose of providing you interest based advertising. You have the right to opt out of your personal information being used for this purpose by declining our cookies or by deleting all cookies stored in your browser and setting up your browser to block cookies being saved.

WE WILL ONLY SHARE PERSONAL DATA TO THIRD PARTY SERVICE PROVIDERS THAT HAVE UNDERTAKEN TO COMPLY WITH THE OBLIGATIONS SET OUT IN APPLICABLE DATA LAWS

In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as protecting ours or a third party’s lawful interests. We will also disclose your information to third parties operating inside and outside your country only to the extent allowed by applicable law, which includes:

  • fulfilling your purchase orders for physical products
  • to the purchaser or prospective purchaser that acquires all or a substantial part of our business
  • to a third party in the event that we buy or sell any business
  • to a third party if we merge or partner with other companies or businesses
  • to a third party if we undergo bankruptcy, liquidation or a reorganisation of our business
  • to a third party if we undertake a business transaction or sell some of our assets
  • In all such transactional scenarios mentioned above, your information may be among the transferred assets

Retention Periods

We may retain your personal data for as long as you have an account with us, or for any of the above mentioned legal reasons to keep personal data. For example, if you unsubscribe from our marketing, newsletters, or blog emails, we will stop the processing of your personal data for such purposes. If you have used our services without creating an account, we will keep any personal data as long as necessary to comply with our legal obligation to retain information relating to the provision of our services and tax purposes.

After terminating your relationship with us by deleting your account or ceasing to use our services, we may continue to store your personal data as necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements and to protect our legitimate interests to the extent that we are permitted by the applicable law.

Your Data Rights

For European Economic Area (EEA) or United Kingdom residents, you have certain rights in accordance with European Union and United Kingdom data protection regulations. You have the right to request access to your personal data, in certain circumstances to correct, amend, delete, or restrict the use of your personal data. You can exercise this right by logging into your account settings or by reaching us using the contact information provided below. If you decide to delete your account, we will only retain information regarding your purchases and payments to comply with our legal obligations. In addition, you can object to the processing of your personal data in some circumstances where we are not required to process your data to meet a contractual or other legal requirement. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, or have compelling legitimate interests in retaining.

For State of California residents, you have certain rights under the California Consumer Privacy Act of 2018 (CCPA). You have the right to request that we disclose what personal information we collect, use, disclose, or sell. You have the right to request deletion of your personal information we collect and maintain. You can exercise this right by logging into your account settings or by reaching us using the contact information provided below. If you decide to delete your account, we will only retain information regarding your purchases and payments to comply with our legal obligations. We will verify requests when exercising your California Privacy Rights regarding your account. In addition, you can object to the processing of your personal data in some circumstances where we are not required to process your data to meet a contractual or other legal requirement. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, or have compelling legitimate interests in retaining.

Wherever you reside and whatever your reasons may be, to request or delete data, either log in to your account settings, or contact us if you have never created an account but have used our services.

If you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to our data protection office using the contact information provided below, or to your country’s data protection authority.

Information Security

We seek to use reasonable organisational, technical, and administrative measures to protect the confidentiality, integrity and availability of personal data, but not everybody operates this way.

Data Protection starts with you – by you protecting your own data. Be consciously aware of what is being asked of you, but most importantly, what data you’re giving or sharing in response. We encourage you to take care of your personal data when you process things online and avoid providing anyone with unnecessary or sensitive information.

Contact

If you have any questions about your personal data or this Privacy Policy, please contact our (Privacy Policy) Policies Office by emailing us at policies@isaw.company.