Return & Refund Policy

RETURNS

If you wish to make a claim for any misprinted, damaged or defective physical product, this must be submitted to us within 30 days after the product has been received. For packages lost in transit, again, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

IF YOU NOTICE AN ISSUE WITH THE PRODUCTS OR ANYTHING ELSE ON THE ORDER, PLEASE LET US KNOW STRAIGHT AWAY

If you provide an address that is considered insufficient to understand by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you if that is necessary and applicable.

The return address is set by default to our Print-on-Demand facility. When we receive a returned shipment, an automated email notification will be sent to you.

We do not accept returns of sealed goods, like face masks for example (but not limited to), which are not suitable for return due to health and hygiene reasons. You hereby agree that some returned orders won’t be available for reshipping and will be disposed of.

If you don’t have a registered an account with us or a billing method, we cannot reship your order. You hereby agree that any orders returned due to the wrong shipping address or a failure to claim a shipment order will not be available for reshipping and will be donated to charity after 30 days at your cost without us issuing a refund to you.

Notification for EU customers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 

  • the supply of goods that are made to the consumer’s specifications or are clearly personalised
  • sealed goods which were unsealed after delivery and thus not suitable for return due to health and hygiene reasons, therefore we reserve the right to refuse returns at our sole discretion

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. 

For more info on returns, please read our FAQs.

REFUNDS

If you have a legitimate reason for wanting to return a physical product in exchange for a refund, as outlined in the RETURNS section above, please contact us indicating your wishes and we will walk you through the process.

ALL DIGITAL PRODUCTS ARE EXEMPT FROM RETURNS AND REFUNDS

WE EMPLOY THE THIRD-PARTY SERVICES OF PRINT-ON-DEMAND COMPANIES, PRINTFUL & FINE ART AMERICA, TO FULFIL, MANUFACTURE AND SHIP ALL OUR PHYSICAL PRODUCTS TO OUR CUSTOMERS

WE DO NOT OFFER REFUNDS FOR ANY SIZE EXCHANGES OR BUYERS REMORSE. IF YOU ORDERED A PARTICULAR SIZE AND RECEIVED THAT SIZE, A REFUND WILL NOT BE GIVEN

 CONTACT

If you have any questions about this policy, please email our (Returns & Refunds) Policies Office at policies@isaw.company.