Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY 

 

When you purchase a product on our website, any shipping costs and taxes are calculated at the checkout stage.

All our products are produced by our print-on-demand partners. They work from 16 manufacturing fulfilment centres located in different countries around the world. When you place an order, the system automatically routes your order to the nearest manufacturing centre in order to minimise shipping costs and speed up delivery times.

 

Delivery Timescales

 

All products are printed, quality checked, packaged and shipped within 7 business days from the time the order has been received.

Once the order has been completed and shipped, you will receive an email letting you know it's on it's way.

 

Circumstances

 

In the rare circumstance there is a delay in getting your order shipped out to you within our usual timescale, like there is a product shortage for example, we will contact you and inform you about anything that will delay your order being received in a timely fashion, if it's within our power to do so.

After you have confirmed and purchased your order, in some very rare circumstances, it might not be possible to edit or cancel it thereafter. If you do want to change some parameters, customer addresses or other information, please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best to accommodate your changes on a case-by-case basis.

The responsibility of the risk of loss or damage of any product passes over to you once it has been delivered to the shipping carrier. It is your responsibility to file any claim with the carrier for a lost shipment if the carrier tracking information indicates that it was was delivered but you haven't received it. In such case, iSAW will not make or offer any refunds and will not resend the product. For customers in the European Economic Area, the risk of loss or damage to products will pass over to you when you have taken possession of the products.  

 

CONTACT INFORMATION

 

If you have any further questions about our Shipping & Delivery Policy, please email us at contact@isaw.company.