Return & Refund Policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days from the date the order was placed to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@isaw.company. Please note that returns sent out from these countries will need to be sent to the following address:
- US + Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada
- Latvia: Lidostas Parks, Marupe, Marupes Nov., LV-2167, Latvia
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
- United Kingdom: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
- Australia (Apparel): 40 Tanimbla Street, Kedron, Queensland 4031, Australia
- Australia (Non-Apparel): 338 Albert St, Brunswick VIC 3056, Australia
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan
- Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Repackaging the item you wish to return is your responsibility for it to reach us safely.
Responding back to your request can take up to 3 business days at busy times, but normally within 1 business day of receipt of your email.
If you have any further questions about returning an item, email us at contact@isaw.company.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Unfortunately we do not accept returns on items that have been personalised, on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want, is to contact us first and start the return process stated above, then once the return is accepted make a separate purchase for the new item you want.
European Union 14 Day Cooling Off Period
Notwithstanding the above information, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of the order date for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll automatically be refunded back to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@isaw.company.
Timescales
Replying to your return request can sometimes take up to 3 business days at busy times, but is normally within 1 business day of receipt of your email.
All approved return requests will automatically be refunded back to your original payment method within 10 business days once we've received your return.
CONTACT INFORMATION
If you have any further questions about our Return & Refund Policy, please email us at contact@isaw.company.